Terms & Conditions

Refund Policy: 

All goods are supplied with 30 day money back guarantee provided that they are returned as sold, ie unworn with all supporting paperwork. All returns must be sent by Royal Mail special delivery and fully insured by sender. A full refund will be issued less the initial cost of posting.

karinkraemer – jewellery will exchange for any other item in our collection, refund your money or send replacement goods. This excludes any items that have been designed through our bespoke service, ie designed exclusively for our client by themselves or by karinkraemer – jewellery.

All returns must be sent by Royal Mail special delivery and fully insured by sender.

 

Privacy Policy:

karinkraemer – jewellery are committed to protecting your privacy and will not pass any information supplied to any third party.

karinkraemer – jewellery will not email customers unless we have been given consent and customers will be able to unsubscribe at any time by contacting customer services via email: info@karinkraemer.co.uk.

  

Payment:

Payment can be made through any means listed below:

• Paypal

Alternative methods may be arranged upon request, please enquire via email info@karinkraemer.co.uk:

• Cheque
• Cash

 

  

Delivery:

All our jewellery is hand made and we require 2-5 working days from order date to delivery. In urgent cases we can deliver pieces quicker, please state when ordering. Unless otherwise stated delivery will be by Royal Mail next day special delivery. This should ensure delivery during Monday-Friday of 24 hours. Weekends, ie postal Friday night could mean 48 hours. All jewellery will be fully insured.

 

Consumer Law: 

karinkraemer – jewellery will uphold all of your rights under consumer protection laws including:

The 1968 Trade Description Act

The 1974 Consumer Credit Act

The 1977 Unfair Contract Terms Act

The 1979 Sale of Goods Act

The 1982 Supply of Goods and Service Act

The 1987 Consumer Protection Act

The 1994 Regulations Act

 

Guarantees: 

All goods sold by karinkraemer – jewellery are supplied with a full 6-month guarantee, which covers any manufacturing defects. This guarantee does not cover any work carried out by a third party.

 

Customer Services:

If you have any queries/complaints please contact customer services info@karinkraemer.co.uk